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How to Protect Your Tankless Water Heater From Hard Water

Hard Water and Water Softeners

Many experts say that hard water is ​​the number one enemy of an on-demand water heater system, and that certainly could be true provided you are using a sediment filter. The level of "hardness" in water is determined by the amount of dissolved minerals within the water supply. Different geographical areas are prone to different levels of water hardness.

​​Rain water is called soft water because it's relatively pure and mineral free. As rain water is absorbed into the ground it passes through soil and rock on its way to rivers and other bodies of water.

Along this journey, the soft rain water changes to hard water as the minerals from the ground are dissolved into the water. Hard water contains a high concentration of natural minerals, particularly calcium carbonate and magnesium.

  • Hard water is not a health concern but it does cause problems for many home appliances. 

​​​When mineral laden hard water enters our homes, a scaly build-up begins to form as some of the minerals attach to the surfaces that come in contact with the water. Over time, the build-up of minerals becomes a hard and scaly layer called limescale.

Limescale build-up causes a tankless water heater's heat exchanger to work harder than it should in order to bring the cool water entering the unit to the desired hot temperature.

​Eventually, the heat exchanger will over heat due to the increased workload. In many cases, an error code is triggered and the unit will be automatically shut down. Service and/or repair may be required to get the tankless unit operating again.

Protecting Your Water Heater From Hard Water

The effects of hard water can be problematic for all water heaters, not just tankless models. Flushing both traditional and tankless units will help remove the limescale build-up once it has already developed. However, installing a Scale Inhibitor System can help reduce the limescale build-up from forming in the first place. The video on the Amazon sales page does an excellent job explaining how a Scale Inhibitor System works. Check it out HERE.

A Scale Inhibitor System is a popular and relatively inexpensive method of protecting traditional and tankless water heaters from hard water.

The filter is installed on the incoming water supply BEFORE it enters the water heater. A shut off valve should be added to the pipe on each side of the filter to allow for ease of filter replacement. 

Hard water will not only impact your water heater, it will also take years of service life from your faucets, dishwasher, washing machine and even your toilet! 

Since installing a water softener system can be a major expense, and there are companies who may be less than honest with their sales tactics, it's a good idea to know the hardness of your water upfront. A good first step is to test your water for hardness. You can purchase an inexpensive test kit from Amazon to test your water and have the results in only a few seconds.

We recommend the Aqua-Pure Scale Inhibitor by 3M. It will not only help prevent limescale build-up within your water heater, but it'll also protect your faucets, shower heads and other water-using appliances. 

Whole-House Water Softeners

For areas with extreme hard water, you may want to consider installing a whole-house water softener. These systems treat all of the water, both cold and hot.

​There are 2 main types of water softeners: Salt Based and Salt Free. Each works differently, and each has advantages and disadvantages.

Salt Based Water Softeners

Salt based water softeners have been around for more than 100 years and are likely the most affordable way to treat household water.

These systems completely remove the calcium and magnesium from the water before it enters your plumbing system.

The hard water minerals are replaced with sodium ions,  by binding negatively charged potassium, sodium or hydrogen resin to positively charged metal ions. The process draws the hard minerals from the water.

In other words, as hard water enters your water softener it runs thru resin beads which attracts and traps the "hard mineral" molecules. The water that enters your home is left mineral free. 

​Over time, the resin beads become "full" of the hard water minerals and a process called regeneration needs to occur to keep your water softener working effectively. ​

Fleck makes an excellent water softener that will protect your entire house from hard water. It includes the resin, brine tank, control head and tank. Add salt once you've installed it and you are set to go.

Salt Free Water Softeners

Salt Free Water Softeners work very differently and are commonly called water conditioners or scale inhibitors because the hard water minerals are not removed from the water.

​Although, salt free water softeners don't reduce the hard water minerals, they will help prevent the build-up of lime scale. There are 2 common types of salt free systems: Catalytic and electromagnetic.

Catalytic Systems

These systems use a process ​called epitaxial crystallization. In theory, the calcium is changed from the type that deposits limescale (calcite) to a type that doesn't (aragonite). ​

The hard water mineral ions are bonded to a chelating agent that suspends them within the water. In other words, the minerals are not removed, but pass thru the water and are stabilized making them unable to cause limescale. 

The Nuvo H20 Salt Free Water Softener is an example of a catalytic system. It's capable of filtering roughly 50,000 gallons of water, which is the average annual water usage for 2 people.

The hard water ions are neutralized and allowed to pass thru your plumbing without limescale build-up.

This video shows how a catalytic water softener system works.

​Electromagnetic Systems

With an electromagnetic system, the ions of the hard water minerals are altered as the water passes through a magnetic field. These systems are very easy to install and many people like that there are no chemicals used in the water treatment process. However, and there is some debate on their effectiveness. 

The Eddy Water Descaler is an example of an electromagnetic salt free water softener. 

This system is easy to install and can be used with both metal and plastic pipes.

This video shows how an electromagnetic water softener system works.

Final Thoughts 

If you live in an area that's prone to hard water, you may want to consider installing a whole house water softener, as these systems will not only protect your tankless unit, but also your other appliances, faucets and plumbing.

All tankless water heaters, and even traditional water heaters, should have a sediment filter installed to filter the incoming water. We recommend installing a scale inhibitor to your water heater, especially if hard water is a concern in your area. 

Keep in mind that without a water softener regular maintenance and flushing can keep your tankless running efficiently. However, these tasks can become burdensome, especially in very hard water climates.

  • Even with a scale inhibitor, we recommend flushing your tankless water heater periodically. 

Be sure to hire a reputable company if you don't plan on doing the work yourself. Keep in mind that there are many different options available to treat hard water. You should be able to find a method that best meets your situation and budget.